How it works
From request to refund
A clear, trackable process so you always know where your request stands.
- 1
Submit your request
Tell us what happened: the refund type, the transaction date and amount, and a short description. You can sign up first or submit as a guest.
- 2
Get your reference number
As soon as you submit, you receive a unique reference. Keep it — it's how you track your request.
- 3
We review your case
Our team checks the details and may contact you by email if anything else is needed.
- 4
Decision and payout
Approved refunds are sent back to you. Every status change is visible on the Track page and in your dashboard.
What you can request a refund for
Mistaken transaction
Money sent to the wrong person or for the wrong amount.
Overpayment or duplicate
You were charged more than once or paid more than you owed.
Unauthorized charge
A charge you didn't make or approve.
Stay safe. We will never ask for your PIN, password, one-time codes or full card number. If anyone does, don't share them.